Verifying Your ct 99 Account Identity
Account verification is how we protect your balance from unauthorised access — it is not a hurdle, it is a lock on your funds. To verify, upload a clear photo of a government-issued ID such as your National ID card or passport through the account settings page. We also ask for a selfie holding the same document so we can confirm the
account belongs to you. Once the documents are reviewed and approved, your account is fully verified and withdrawals process without additional holds. Submitting clear, unedited photos speeds up the review significantly — blurry or cropped images are the most common reason for delays.
- Upload your ID document — In account settings, go to the verification section and upload a photo of your National ID card or passport. Make sure all four corners of the document are visible.
- Submit a selfie with the document — Take a clear selfie holding your ID next to your face. This step confirms the account holder matches the document submitted.
- Wait for review — Our team reviews submitted documents and updates your verification status. You will see a status change in your account once it is approved.
- Withdrawal access unlocked — A verified account removes the withdrawal hold. All future cashouts process through your chosen wallet — bKash, Nagad or Rocket — without additional ID checks.